
A business process is a collection of related, structured activities or tasks that produce a specific service or product(serve a particular goal) for a particular customer or customers. According to me, every business process :
- has a specific goal.
- has specific input.
- has specific output.
- uses resources.
1) has specific goal: like in India I have worked on stores as a customer care, so my goal was customer satisfaction by providing them better product and maximization of profit of the store.
2) has specific input: In my job it is providing customers with their required need or product.
3) has specific output: the customers satisfaction and increase in the number of customers is their output which is directly a profit to the store.
4) uses: the use of their maximum resources in the store which includes the availability of maximum products under one roof.
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